Use a sturdy outer
A double-walled cardboard box or thick padded mailer protects shape and prevents creasing in transit. Avoid soft envelopes or mail bags for structured items like jackets, bags and shoes.
Nationwide Postal Service
From wherever you are to our workshop.
Ace of Suedes offer our services nationwide by use of a trusted postal service with Royal Mail Recorded Special Delivery. Same specialist care for every customer — no matter the distance.
- UK-wide
- Tracked & Insured
- No Markup
- On Service Pricing
- 10-14 Days
- Typical Turnaround
How it works
In 6 easy steps
Pack your items
Simply pack your item(s) in a suitable sized box or postal bag along with your details. Please use tissue or a cotton garment bag for safe transit if possible.
Include your details
Please download and include our customer contact & consent form. This should have your return address information and any specific instructions.
Download Consent FormPost it
We recommend Royal Mail Recorded Special Delivery, but you are free to use any method or courier of your choice. Address it to our workshop at Hastingwood Trading Estate, Edmonton.
Arrange postage via Royal MailCustomer support
A member of our team will be in touch once your item(s) have arrived safely to confirm costs and discuss further. We will also send our BACS transfer details for payment purposes.
Services underway
The team at Ace of Suedes will then work their magic! This usually takes around a week to 10 days. We'll keep you updated on progress and let you know as soon as your item is ready.
Return postage
We organise the return postage upon completion — usually £15 per item*. This covers up to 2kg in weight and insurance up to £750 via Royal Mail Recorded Special Delivery. Let us know if you require a higher level of insurance. *Heavier packages could cost more
Required Document
Customer Contact & Consent Form
Please download, complete and include this form with your item(s). It ensures we have your return address, contact details and consent for the appropriate treatment.
What's included
The same service. Just by post.
We don't add a postal markup or shortcut the process for items received by mail. The treatment, the assessment and the standard are identical to a piece dropped at our workshop in person.
- Specialist assessment by a trained technician
- Fixed price confirmed before any work begins
- Same care standard as items dropped to the workshop
- Tracked return delivery via Royal Mail Special Delivery
- Insurance up to £750 included on return postage
- Direct phone or email contact with our team throughout
- BACS payment — no card required
Return Postage
Clear pricing, no surprises.
Postage is the only additional cost beyond the treatment itself. No hidden fees, no admin charges.
£15*
Per Item
Standard return postage via Royal Mail Recorded Special Delivery
2kg
Weight Limit
Covers up to 2kg per item. Contact us for heavier pieces
£750
Insurance
Included as standard. Higher insurance available on request
Packaging guide
How to pack your item for safe transit.
A few minutes packing well saves a lot of worry on the way. Follow these guidelines and your piece will arrive ready for assessment in the same condition you sent it.
Wrap in tissue or cotton
If possible, please use acid-free tissue or a cotton garment bag for leather, suede and shearling. Skip plastic for long transit — it can trap moisture and cause finish issues.
Stuff and support
Pad bag interiors and shoes to maintain shape.
Include consent form
Download and complete our customer contact & consent form. Include it in the package along with your name, phone number and any specific instructions.
Choose a tracked service
Royal Mail Recorded Special Delivery is recommended. You are free to use any method or courier of your choice — tracked + insured is best for items of value.
Arrange postage via Royal MailAddress it correctly
Send to: Ace of Suedes, Unit F23a, Hastingwood Trading Estate, 35 Harbet Road, Edmonton, London, N18 3HU.
Where to send
Our full address and opening hours
Workshop Address
Ace of SuedesUnit F23a, Hastingwood Trading Estate
35 Harbet Road
Edmonton, London
N18 3HU
Opening Hours
Mon – Fri · 9am – 3pm
Closed weekends and bank holidays
FAQ
Postal questions, answered.
Do I pay anything before I post my item?
You arrange and pay for your own postage to send your item(s) to us — we recommend Royal Mail Recorded Special Delivery. There's nothing to pay us up front for the cleaning itself: we give you a guide price first, then confirm the exact cost only after assessing your item in person. The agreed service cost and return postage (usually £15 per item) are settled by BACS before we dispatch your item back to you.
How much is return postage?
Return postage is usually £15 per item*. This covers up to 2kg in weight and insurance up to £750 via Royal Mail Recorded Special Delivery. Please let us know if you require a higher level of insurance. *Heavier packages could cost more
How do I pay?
We will send our BACS transfer details once costs have been confirmed. Payment is required before we dispatch your item back to you.
How long does the whole process take?
Typical turnaround is 10-14 days from the date your item reaches our workshop. Specialist or heavily soiled pieces may take longer — we'll always confirm an estimated completion date when we confirm pricing.
Is my item insured during transit?
Insurance is provided by the courier you choose to send with — we recommend Royal Mail Recorded Special Delivery. On the return leg, insurance up to £750 is included as standard. Higher levels of insurance are available on request.
Do you charge extra because I'm posting?
No postal markup on the cleaning or restoration service itself. The only additional cost is return postage (usually £15 per item) — no admin or handling fees. *Heavier packages could cost more
Do I need to include the consent form?
Yes. Please download our customer contact & consent form, complete it and include it in your package. This ensures we have your return address, contact details and your consent for the treatment of your item(s).
What if my item is too valuable to post?
For very high-value items (designer pieces, heritage garments, anything you'd be devastated to lose), we recommend our free London collection service if you're in the area, or a specialist courier. We can advise on safe transport options for your specific item.
Do you ship internationally?
Our postal service covers the entire UK. We can accept items from outside the UK on a case-by-case basis — please get in touch first so we can advise on customs, import duty and the most secure transit options.
Ready to send
Start your booking — we'll guide you from there.
Call us on 0208 981 3232 or 0208 884 2913 to discuss the best option for you, or email info@aceofsuedes.co.uk