Welcome to Ace of Suedes. These terms and conditions outline the rules and regulations for the use of Ace of Suedes’ website, located at https://aceofsuedes.co.uk/.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ace of Suedes if you do not agree to take all of the terms and conditions stated on this page.
Ace of Suedes provides specialist cleaning, repair, and alteration services for leather, suede, fur, and other delicate garments. By using our services, you agree to the terms outlined below.
All services must be paid for in full before the return of the items unless agreed otherwise in writing. Payment methods accepted include cash on delivery, debit/credit cards, and bank transfers. For postal services, full payment is required before dispatch.
Ace of Suedes offers collection and delivery services within London. Clients are responsible for the correct packaging and labelling of items for postal services. We also offer collection through Royal Mail for clients outside London, with additional charges applied.
Ace of Suedes adheres to British Standard BS 7269-1:1991 to treat leather, suede, and fur garments. All items are carefully inspected upon arrival, and HD photographs are taken. Delicate components such as zips and buttons are protected or removed and reattached as necessary.
Any identified risks will be communicated to the client before proceeding. In cases where additional care is required or risks of damage are high, Ace of Suedes may request the client’s consent to continue the treatment process.
Ace of Suedes will always exercise the utmost care in the treatment of all items entrusted to us, and where we are unable to follow clear cleaning instructions (which may or may not be available) we will use such processes which in our professional opinion are best suited to the nature of the items collected. Any item(s) without cleaning instructions however are to be treated at owner’s risk.
If you have already been given an estimate, this may be subject to change upon inspection of your item(s) by our specialists. This would normally depend upon the necessary treatment and / or processes required.
Before placing an order, clients are required to download, review, and complete the Customer Contact & Consent Form, which must be sent along with the items. By submitting your order, you confirm that you have downloaded, reviewed, and agreed to the contents of the consent form. No items will be processed without this acknowledgment.
If proved to be at fault (by an independent testing authority), collected items are only insured against loss, theft or damage up to a maximum value of 5 x the treatment cost we have charged for the item(s) in question, or if agreed the current market value less any depreciation and/or treatment costs incurred. Our acceptance of liability will only be agreed in writing by Ace of Suedes and the amount payable is at company discretion.
Ace of Suedes takes great care in handling items. However, we are not responsible for:
Items left unclaimed for more than 90 days after completion of service will be considered abandoned. Ace of Suedes reserves the right to dispose of uncollected items after this period. Storage charges of £5 per item per week may be charged for unpaid / undelivered items that remain in our possession for over 30 days.
We strive to provide the highest quality service. Any complaints must be submitted in writing within 7 days of receipt of items. Ace of Suedes will review all complaints and take appropriate action where necessary. If customers are unhappy with the results of our treatment, we must be given an opportunity to reinspect the item(s) and to try to resolve the issue before any other decision can be made.
By accessing the website, you agree to comply with all applicable laws and regulations. The content of this website, including text, images, and data, is the intellectual property of Ace of Suedes and may not be reproduced without consent.
Ace of Suedes are a specialist cleaning, repair and restoration company and therefore any items collected for treatment are deemed already devalued and/or damaged. We cannot accept liability for:
In addition to the effects of normal wear, some items may have weak or thin areas that can chafe during cleaning.
Prior exposure to heat and/or moisture can cause some leathers, suedes, furs or materials to become tender, stiff or brittle during or after treatment.
This may also cause some types of leathers, suedes, furs or materials to shrink and/or lose shape / texture during or after treatment.
Stain Treatment – Although we have decades of experience and some of the most unique and specialist cleaning methods available, we are unable to guarantee removal of all stains, faults or defects that may in some cases be unnoticeable prior to treatment. Unfortunately some types of stains may not be removable, and stains already present may at times become more obvious following treatment, or cause damage/change to textures and/or colours.
We are sadly not always able to disguise or improve the appearance of natural flaws or avoid issues relating to certain adhesives used by manufacturers. Leathers and suedes often become worn and discoloured with age, and this can often be mistaken for staining.
Please note that sometimes this may not be apparent until after treatment.
Items that may require advanced treatment may be subject to additional charges. In some cases, and with some tougher stains, we may attempt to conceal the damage by using dyes/colours to the closest possible match, or to your customer’s preference – further charges may apply.
All specialist items are therefore only undertaken for treatment on a best results basis.
Ace of Suedes reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on this page, and continued use of our services implies acceptance of these updated terms.
For any queries regarding these terms and conditions, please contact us at [email protected]
