Privacy Policy
By using our website or services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
1. Information We Collect
Personal Information
When you place an order or contact us, we may collect personal details including:
- Name
- Email address
- Phone number
- Postal address
Payment Information
When making a payment, we may collect billing information including:
- Credit card or debit card details
- Bank account information (if applicable) Please note that we do not store payment details. All payments are securely processed through third-party providers such as Stripe or PayPal.
Item Information
Details about the items you send for cleaning or repair, including:
- Type of material (leather, suede, fur, etc.)
- Condition of the items
- Cleaning or repair requests
Log Files
Ace of Suedes follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes:
-
- Internet Protocol (IP) addresses
- Browser type
- Internet Service Provider (ISP)
- Date and time stamp
- Referring/exit pages
- Number of clicks This information is used for analyzing trends, administering the site, and tracking users’ movement on the website.
2. How We Use Your Information
- To process your orders and provide services such as cleaning, repair, or alterations
- To communicate with you about your order, including delivery updates or additional care instructions
- To improve our website and services
- For customer support purposes
- To comply with legal obligations
3. Sharing Your Information
- Third-party service providers: We use trusted partners like Royal Mail for delivery, Stripe for payments, and other service providers to facilitate our operations.
- Legal authorities: If required by law, we may disclose your information to law enforcement or government agencies.
4. Cookies and Web Beacons
You can choose to disable cookies through your browser settings. However, this may affect how certain features of our site function.
5. Data Retention
6. Your Data Protection Rights
- Access: Request copies of your personal data.
- Rectification: Request that we correct any inaccurate information.
- Erasure: Request that we delete your personal data, subject to any legal obligations we must comply with.
- Restriction of Processing: Request the limitation of the processing of your personal data.
- Object to Processing: Object to how we process your personal data.
- Data Portability: Request the transfer of your data to another organization or directly to you.
If you make a request, we will respond within one month. Please contact us at [email protected] for any such requests.
7. Data Security
8. Changes to This Privacy Policy
9. Contact Us
Email: [email protected]
Phone: 020 8981 3232, 020 8884 2913
Address: Unit F23a Hastingwood Trading Estate 35 Harbet Road, London Edmonton – N18 3HU