Ace of Suedes

Legal

Privacy Policy

At Ace of Suedes, the privacy of our visitors and customers is one of our main priorities. This document outlines the types of information we collect and how we use it.

At Ace of Suedes, accessible from https://aceofsuedes.co.uk, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information collected and recorded by Ace of Suedes — and how we use it.

By using our website or services, you consent to the collection, use and disclosure of your information as outlined in this Privacy Policy.

Section 1Information We Collect

We collect several different types of information for various purposes to provide and improve our services:

Personal Information

When you place an order or contact us, we may collect personal details including:

  • Name
  • Email address
  • Phone number
  • Postal address

Payment Information

When making a payment, we may collect billing information including:

  • Credit or debit card details
  • Bank account information (where applicable)

We do not store payment details. All payments are securely processed through third-party providers such as Stripe.

Item Information

Details about the items you send for cleaning or repair, including:

  • Type of material (leather, suede, fur, etc.)
  • Condition of the items
  • Cleaning or repair requests

Log Files

Ace of Suedes follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes:

  • Internet Protocol (IP) addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time stamp
  • Referring/exit pages
  • Number of clicks

This information is used for analysing trends, administering the site and tracking users' movement on the website.

Section 2How We Use Your Information

The information we collect from you is used in the following ways:

  • To process your orders and provide services such as cleaning, repair or alterations
  • To communicate with you about your order, including delivery updates or aftercare instructions
  • To improve our website and services
  • For customer support purposes
  • To comply with legal obligations

Section 3Sharing Your Information

We do not sell, trade or rent your personal information to others. However, we may share information with:

Third-party service providers: we use trusted partners — Royal Mail for delivery, Stripe for payments, and others — to facilitate our operations.

Legal authorities: if required by law, we may disclose your information to law enforcement or government agencies.

Section 4Cookies & Web Beacons

Like any other website, Ace of Suedes uses cookies. Cookies are used to store information including visitors' preferences and the pages on the website that they accessed or visited. The information is used to optimise users' experience by customising our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your browser settings. However, this may affect how certain features of our site function.

Section 5Data Retention

We will retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example, we retain your information for tax and accounting purposes for a legally mandated period.

Section 6Your Data Protection Rights

In compliance with the General Data Protection Regulation (GDPR), all users have the right to:

  • Access: Request copies of your personal data.
  • Rectification: Request that we correct any inaccurate information.
  • Erasure: Request that we delete your personal data, subject to any legal obligations we must comply with.
  • Restriction of Processing: Request the limitation of the processing of your personal data.
  • Object to Processing: Object to how we process your personal data.
  • Data Portability: Request the transfer of your data to another organisation, or directly to you.

If you make a request, we will respond within one month. Please contact us at info@aceofsuedes.co.uk for any such requests.

Section 7Data Security

We take the security of your personal information seriously. We employ secure technologies and follow best practices to protect your data from unauthorised access, alteration or loss. However, no method of transmission over the Internet — or method of electronic storage — is 100% secure, and we cannot guarantee its absolute security.

Section 8Changes to This Privacy Policy

Ace of Suedes reserves the right to update or change this Privacy Policy at any time. We encourage users to check this page periodically for any changes. Your continued use of our website or services after we post any modifications will constitute acknowledgement of the modifications and consent to abide by the updated policy.

Section 9Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at: