How We Work
The Process
For obvious reasons, we can't give too much away. Our processes have been perfected over decades and are in accordance with the British Standard BS 7269-1:1991 — as recommended by The Dry Cleaning Technology Centre for the treatment of garments consisting of leather, suede or fur.
Step 01
Inspection & Booking
Each item is meticulously inspected upon arrival. The booking-in process involves taking a detailed description of every piece, along with full HD photographs that record the condition of the item prior to cleaning and treatment.
Any delicate zips, buttons, buckles or fasteners are protected — or, where necessary, removed and reattached after treatment — to reduce the risk of damage during the cleaning process.
If our experienced staff identify any obvious risks involved with the treatment of an item, we contact our customers to make sure they understand the risks, and — for trade clients — that those risks have been explained to their own customers.
Step 02
Specialist Treatment
From treatment before cleaning, to re-oiling during cleaning, and finally brushing and finishing after cleaning — our skilled and experienced staff, together with the most delicate and suitable processes available, produce outstanding results time after time.
This is no doubt why we have so many happy customers — many of whom have been using our specialist services for decades.
Important Note
We recommend the use of our consent forms for any items that are sent to us for treatment. These consent forms help manage expectations and highlight all possible risks associated with the cleaning and treatment of leather, suede, fur and specialist items.
Download the consent formLearn More
Want to understand the materials we work with?
Read our handy fact sheet covering natural skin cleaning, the differences between leather types, and the finishes that affect how a piece behaves under treatment.
Read the facts sheetReady when you are
Have an item that needs specialist care?
Every piece is assessed individually — fixed price confirmed before any work begins.